Privacy & Cookies

Privacy policy updated and effective from 24/04/2018

This privacy policy sets out how Prima Tooling Ltd (diamond-tooling.co.uk) uses and protects any information that you give  Prima Tooling Ltd (diamond-tooling.co.uk) when you use this website.

Prima Tooling Ltd (diamond-tooling.co.uk) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Prima Tooling Ltd (diamond-tooling.co.uk) may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

At Prima Tooling Ltd (diamond-tooling.co.uk), we respect and value your privacy. We only collect, store and use your personal information for defined purposes like order processing and providing a more personalized shopping experience.

We do not sell, rent or trade your personal information to others. We strive to protect your personal information by using appropriate measures and processes. Our privacy policy applies to all information collected or submitted on the Prima Tooling Ltd (diamond-tooling.co.uk) website. Please continue to read for more about our privacy policy.

What we collect 

  • Name
  • Contact information including email address
  • Demographic information such as billing and shipping address and postcode
  • Other information relevant to customer surveys and/or offers

What we do not collect

  • Credit card details, credit card details are only taken over the telephone between you and a member of our staff. Your information is entered into a virtual terminal at the time of order on our premises. As this is a virtual terminal once card payments are processed they are no longer available to Prima Tooling Ltd, ensuring that we are not able to store any data.  Payatrader’s Privacy Policy is available by clicking on the link https://www.payacardservices.com/privacy/
  • Although we accept PayPal as a payment method, if you choose this option you will be directed to the PayPal website to make payment, however, Paypal’s Privacy Policy is available by clicking on the link https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

When you place an order, we request you to submit certain personal information such as your name, email, shipping and billing address. This allows us to process and fulfil your orders and to notify you of your order status. We DO NOT share or give this information to any outside party with the exception of the necessary components in completing your order. Your information will not be shared or used in any other manner than what is authorised by you, our customer. email addresses are used solely for the purpose of communication between you and Prima Tooling Ltd (diamond-tooling.co.uk).

However, we do reserve the right to publish comments of our customers on our site as testimonials. If we do publish your comments, we will include names only after approval from you – we will never publish your name if we don’t have your approval.

In addition, we may also need to disclose information when required by law to comply with certain legal, regulatory, or law enforcement procedures, if Prima Tooling Ltd (diamond-tooling.co.uk) reasonably believes that such disclosure is necessary or required for the protection of Prima Tooling Ltd (diamond-tooling.co.uk), its customers, or the public.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Take and fulfil customer orders
  • Notify you by email of your order status
  • Issue a unique identifier (customer login)
  • Monitor customer account status beyond that required for individual purchases
  • Only disclose information to third-parties for goods delivery purposes
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

We e-mail you periodically with offers of further discounts on our products, announce Prima Tooling Ltd (diamond-tooling.co.uk) related news, and inform you of recent developments in the industry. We always provide the option to unsubscribe if you would like to.

When you invite others to our site by our referral program, we ask for their names and e-mail addresses. An automatic e-mail is then sent from us to the email address you have provided. We store this information to measure the success rate of our referral program.

Occasionally, we may conduct surveys or contests. Participation in either is absolutely voluntary. We may ask for your name, address and email, so the contest can be administered and winners notified.

Although very rare, if necessary we may also need to email you about important service related issues at Prima Tooling Ltd (diamond-tooling.co.uk), such as temporary suspension of our service for maintenance.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We take every precaution to protect your information both online and offline. We use secure servers supporting industry standard 256-bit SSL (Secure Socket Layer) protocol. These internal servers are behind firewall protection. To prevent unauthorized access to stored information, all data that is sent during checkout are encrypted and are decoded only when they reach us. Our priority is to provide a safe and secure online shopping experience for all of our customers.

We will not be held responsible if you pass your login / account details to a third party, this is a breach of our privacy policy and your online account may be suspended.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@primatooling.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You are entitled to view, amend or delete the personal information that we hold, email or contact your request to our Data Officer Debra Cattle at debra@primatooling.co.uk

or post to;-

Prima Tooling Ltd
4 & 6 Tallon Road,
Hutton Industrial Estate,
Brentwood,
Essex,
CM13 1TJ
United Kingdom

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect